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Topic
Scam awareness

Scams are devastating, sometimes life-destroying, financial crimes. With cybercrime on the rise in Australia and scams becoming harder to spot, learn more about how to stay safe and take action by signing the petition for stronger scam protections.

Latest news

New anti-scams code targets banks, telcos and digital platforms

The government has begun consulting on an industry-wide approach to stopping the onslaught of scams.
Banks announce new anti-scam initiatives

The long overdue measures are a good first step, but there’s more to do to protect Australians from scams.
You're more likely to be scammed when you're stressed

Research shows that staying calm, cool and collected may be your best defense.
Your bank helped pay the scammers. Should it be held liable?

A couple in their 80s lost their savings in a known investment scam, yet the bank facilitated the transaction without checking.
A record 97,000 Australians complained about financial services last year

From issues with insurance claims to banks' handling of scams, financial complaints hit new highs.
Loyalty program customers warned over latest impersonation scam

How to avoid the new scam targeting people holding loyalty points with major companies including Qantas, Coles and Telstra.
Scams are surging – CHOICE calls on banks to do more

We're fighting for stronger regulations to protect Australians from increasing instances of fraud.
Scams targeting Aboriginal and Torres Strait Islander consumers on the rise

The ACCC warns that Aboriginal and Torres Strait Islanders are increasingly becoming the victims of scams, with remote communities facing unique challenges.
ASIC report finds banks are failing scam victims

When scammers target you for your money, your bank is unlikely to be of much help.
Cryptocurrency scams cost Australians $129m

With 10,412 reports to the ACCC in 2021, it’s the costliest scam going – with no end in sight.

Take action

Sign the petition for stronger scam protections

Scams are becoming more sophisticated and harder to spot. Right now, consumers are overwhelmingly bearing the costs of this organised financial crime, while businesses like banks, digital platforms and telcos, who have resources to protect people from scams, simply aren’t doing enough.

Will you sign the petition to show the government you support strong anti-scam protections?

Sign the petition

How to spot and avoid scams

How to check if a text or email is a scam

Received a message that looks a bit suspicious? Here's how to verify if it's authentic or the work of a scammer.
How to avoid and report impersonation scams

Scams Awareness Week is here and this year we're giving you advice on how to spot and report impersonation scams.
5 tax scams you need to know about

How to spot the most common types of scam targeting you at tax-time.
7 ways to spot a scam website

Think a shopping page might be a fake? Here's how to identify and report a scam website.
Bank impersonation fraud: What you need to know to avoid being scammed

How this new form of phishing works, and what to look out for to keep your savings safe.
How to keep your super safe from scammers

Super scams are on the rise. Here's what you need to know.
How to avoid getting caught up in the pet scam boom

Pet scams have exploded in the wake of COVID-19. Here's what to look out for and what to do if you've been ripped off.
10 online scams you need to know about

And the tips and tricks to help you avoid them.
Avoid online scams: phishing

What is phishing, how can you spot it and what can you do?
Flubot text scammers trying new tricks

Got a text that asks you to tap on a link to find out more? Just don’t do it.

Don't get ripped off. Our expert tips can help you spot and avoid the latest scams.

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Helpful contacts and tools

Five steps to take if you've been scammed

Think you might've fallen foul of a scam? Find out how to report and limit your losses.
How to make a consumer complaint

Follow our checklist for the best chance to be heard.
Ombudsman services

How ombudsman services operate and how the complaint process works.
Consumer help phone directory

Need to escalate your issue? Here are the regulators and ombudsmen to contact.

CHOICE membership

Instant online access to 5000+ expert test results for products and services
Free assistance from our consumer rights advisers
Support a nonprofit that campaigns for your consumer rights

Scam awareness

Latest news

Take action

How to spot and avoid scams

Helpful contacts and tools

CHOICE membership